Outsourcing Contract Management by the Client Pre signature

This programme is intended to help all client staff responsible for the pre-signature phase of the outsourcing contract to understand what is necessary, required to become productive and effective quickly.

There are numerous issues to be considered during this phase of the contract lifecycle and each must be understood in order to correctly position the organisation and its processes to embed the new order.

The course will teache through example and experience and will give adequate time for discussion and exploration of each area. Additionally it can be tailored, through the use of client's current contracts, for in-house courses considering:

• The reasons why an organisation would initially consider outsourcing of services
• The tendering process and response handling
• The criteria that may be involved in the final choice of supplier
• The essential differences between Transition and Service Management
• The impact that these may have on the contract and the way in which it may be defined and managed 
• Outsourcing lifecycle

This course considers the steps leading to the initiation of a Service Contract involving third parties, the form that such a contract might take, the legal considerations involved, the financial aspects, and how these should be managed.

This course considers the pre-signature phase of contract management.

Duration

2 days - can also be tailored to organisation

Who Should Attend

Client-side executives, line managers, project managers, contract/outsourcing team

Course Content

The course includes the following range of topics:

• Introduction to contract management
• 3rd party/outsourcing review
• Bid initiation and documentation
• Negotiation
• Due diligence
• Contract initiation
• Contract governance
• Financial elements
• Introduction to the contract
• Structure and constituents on the contract
• Pre-contractual obligations
• Master service agreement components
• Competencies necessary to manage the contract
• Legal aspects and language usage
• Common contract terminology
• Proofreading and understanding the contract

Learning Outcomes

Delegates who have attended this course should be equipped to understand and manage the contract with a good background of how to:

• Identify a range of principles, rationale and benefits associated with outsourcing
• Understand the basis of a request for tender process and how to manage responses
• Understand the elements used to select an outsourced service provider
• Have an awareness of the structure, nature and potential pitfalls associated with outsourcing contracts
• Be aware of the necessity of due diligence, it's importance and methods of obtaining necessary information via pre-assessment and final baseline
• Understand the structure, requirements and development timing of service level agreements and quality plans
• Understand the nature, structure and content of governance principles and be in a position to derive a first cut
• Understand and manage the issues involved in the contract completion process

Course Dates

This course is available on demand as a public or private event
Please contact us to discuss availability

Discounts will be shown before making payment